The majority of our services are regulated by external regulatory bodies.
They are also subject to scrutiny from commissioners and wider stakeholders.
Our quality priorities support our ambitions to deliver the highest possible quality of care and support in a culture of openness and transparency.
We are introducing DyLOS (our Dynamic Line of Sight) a system to ensure we monitor and manage risk across every service to better improve the quality of care and education provided at site.
For our children’s services we have an innovative and challenging partnership with NYAS to provide independent visits (including Regulation 44) to monitor the quality of our care and engage with children to seek their views and experiences.
We have implemented Mind of My Own, an app that enables children and young people to express how they feel and seek support when they need it.
We have also implemented a new Management Information System across our school – Behaviour Watch – which will improve our ability to record and monitor behaviour management and safeguarding.
Working directly with the Leadership team and supporting the Care Quality & Governance Committee, we have an internal Compliance & Regulation team that leads on internal audits, inspections and reviews of services.
Our Policy and Performance team supports our operational teams, focussing on the following areas;
- Policy and procedure
- Data analytics and reporting
- Systems management and development
- Transformational projects
- Governance
- Day to day operational advice and support
Our operational teams follow a clear daily, weekly and monthly quality assurance cycle ensuring we are monitoring and reporting upon the quality of the service we provide. Information and data is reviewed as part of our governance framework to ensure we identify good practice to share, and areas for improvement.
As an organisation we also meet periodically with our regulators to discuss performance and opportunities for learning.
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