Estates Helpdesk Administrator

Role Description

Estates Helpdesk Administrator – QFM Servicing (Estates) - Full time. 12 month FTC

What will you benefit from

• Salary: Base salary of £26158.70
• Monday to Friday – 8.30am to 4:30pm 
• Holiday: 25 days holiday plus Bank Holidays
• Hybrid 4 days office based 

The Role of the Helpdesk Administrator

• Accurately input / process and collate data on the CAFM system and Databases.
• Logging maintenance requests and assigning the tasks to the appropriate Contractor /Maintenance Operative
• Preparing reports from the CAFM system for Estates and Operational personnel
• Tracking repairs and overdue works
• Coordinating maintenance workers via the CAFM system
• Liaising and communicating with Contractors
• Liaising and communicating with Site Staff
• Providing administration support to Regional Facilities Managers.

What you will bring

• To be fully conversant with Word, Excel and other Microsoft office applications
• Excellent written and computer skills including accuracy
• Make decisions based on own knowledge seeking guidance from the Regional Facilities Manager when necessary
• Developed communication skills including Telephone Manner Enthusiasm, drive and self-motivation
• Excellent Time Management Skills and ability to prioritise workload to achieve deadlines
• Excellent organisational skills and able to use own initiative Proven track record of working in an office environment
• Analytical and problem solving skills
• Able to work alone or as part of a team

Requirements for an Enhanced DBS and reference checking will be undertaken in line with government regulations and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible due to the nature of these important checks it may extend the processing time. All young people are equally entitled to have their needs met in a fair and balanced way.

Employees are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.