Resident Finance Credit Controller

Role Description

Job Title: Resident Finance Credit Controller

Reports to: Resident Finance Manager

Location: Uxbridge

Job Purpose:

The Resident Finance Credit Controller reports to the ‘Resident Finance Manager’. The position holder is responsible for ensuring invoices are collected within the agreed payment terms, the production of accurate and timely reconciliations and dealing with invoice queries - some of which are of a complex nature.

There is also a requirement to fulfil other ad hoc day-to-day duties in order to ensure effective, efficient and accurate financial operations, whilst complying with company policies and procedures to ensure that a high level of customer service is upheld at all times.

Accountabilities:

• Sending daily ‘Cash receipts posting’ to cashiering Team.
• Sending Allocation’ to the cashiering team.
• Helping to resolve queries received by calls and emails from sites, appointees and LA’s.
• Chasing the customers by phone or email to reduce the debtor balances and debtor days.
• To ensure monthly cash and overdue debt KPIs are achieved.
• Collating and banking all Residents Finance cheques.  
• Supporting Senior Management with queries and payment updates.
• Communicating the queries with Regional Finance and updating it in the ‘List to be resolved’.
• Resolving invoice and billings queries and referring internally, as required, for timely resolution.
• Sending out communication to customers as per the Business needs.
•  Production of an updated analysis of overdue debt.
• Running weekly and monthly invoice batches.
• Sending out postal Invoices to the customers.
• Setting up new Standing order and renewing the existing ones annually or when necessary.
• Reducing the number of customers who are paying by cheques and encouraging them to set up S/O or to pay by BACS.
• Reconciliation of the accounts.
• Resolving unallocated cash balances on a timely basis.
• Raising Refunds – Investigating the account balance and if necessary, raising refunds.
• Raising Journals.
• Preparing month end ‘Small w/off’.
• If required, requesting evidence of mileage from sites.
• To understand and apply GDPR when dealing with customers and data recording/storage.
• Assisting with internal and external audit requirements as instructed.
• The position holder will be expected to build and maintaining good relationships with customers by understanding their operations and determining how best to ensure payment terms are met.
• Building relationships with internal and external stakeholders.

Personal Characteristics

• Personally, aligned with our core values and beliefs; Empowering, Friendly, Positive, Person- centred, and Innovative

• The ability to cope with deadlines and priorities work demands whilst remaining professional and focused.

• Organised and methodical.

• Adaptable to change in a fast-paced dynamic environment.

• Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.

• A team player with a collegiate attitude and willingness to help others and go beyond their formal role.

Experience and Skills Required:

Essential:

• Proven experience and knowledge of the processes of allocations.

• Reconciliation skills between Bank, Sales Ledger and understanding of when accounts have been allocated incorrectly and how to resolve them.

• Intermediate Excel experience (Pivot table, Formulas and V-Look up).

• Demonstrable capabilities to produce accurate and timely reconciliations of debtor and sales ledger accounts.

• Previous experience of dealing with complex ledgers.

• Excellent communication skills and record of accomplishment of building strong relationships with customers.

Experience and Skills Desirable

• Credit control experience with NHS/Public sector.

• Minimum of two years Credit control/Accounts Receivable experience.