Team Leader

Role Description

Team Leader

Complete Care & Enablement and CareTech Community Services Ltd

Location: Y Felinheli, Gwynedd
Salary: £14.45 per hour plus £62.64 sleep-in allowance
Hours: 37.5 hours per week (full-time)

Please note: We are unable to consider Skilled Worker Visa or Student Visa applicants and cannot offer sponsorship for this role.

Welsh Language Essential

Extraordinary Days, Every Day

At CareTech, we believe in creating Extraordinary Days, Every Day. As a leading provider of person-centred support, we empower adults with complex needs to make their own life choices, develop confidence and independence, and live fulfilling lives within their communities.

We are looking for an experienced and motivated Team Leader to join our service in Y Felinheli, Gwynedd, supporting adults with autism, learning disabilities, mental health conditions and neurological needs across North Wales.

If you're passionate about leading others, delivering high-quality care, and making a genuine difference to people's lives, we'd love to hear from you.

About the Service

Complete Care & Enablement provides specialist support to individuals living in their own homes and supported living environments across North Wales.

Our services range from 24-hour supported living to outreach support, helping people develop life skills, maintain their tenancies, build independence, and live the lifestyle they choose with dignity, respect, and confidence.

As a Team Leader, you'll play a key role in ensuring our teams continue to deliver outstanding person-centred support while empowering the people we support to achieve their goals.

The Role

As Team Leader, you will:

• Lead, support and supervise support staff
• Facilitate team meetings and staff supervisions
• Contribute to and review person-centred support plans
• Support the Service Manager with quality assurance and governance audits
• Assist with rota management, shift allocation and arranging cover for annual leave and training
• Support individuals and their families to make informed choices about care and independence
• Champion Positive Behaviour Support (PBS) across the service
• Promote high standards of care, safety and compliance
• Lead by example and motivate teams to deliver exceptional outcomes

About You

To be successful in this role, you'll have:

Essential Requirements

• Previous experience working in a care, supported living or residential environment
• Experience leading or supervising care teams
• Level 3 Health & Social Care qualification (or evidence of working towards completion)
• Experience supporting adults with autism
• Experience supporting adults with learning disabilities
• Ability to communicate effectively in Welsh
• Excellent communication and written skills
• Strong leadership and organisational abilities
• A calm and resilient approach under pressure
• A genuine passion for improving the lives of others

Why Join CareTech?

We value our colleagues and offer a range of benefits to support your wellbeing, development and career progression.

Rewards and Benefits

• £500 Welcome Bonus*
• Recommend a Friend Bonus*
• Blue Light Card Discounts
• Social Care Wales registration fees reimbursed
• Free DBS Check
• Free Employee Assistance Programme
• Industry-standard employee benefits
• Ongoing learning and development opportunities
• Clear career progression pathways
• CareTech Foundation grants for family and friends

*Terms and conditions apply. Bonuses are payable following the successful completion of a six-month probationary period.

Our Values

Everything we do is driven by our values:

• Friendly
• Positive
• Empowering
• Person-Centred
• Innovative

About CareTech

Founded in 1993, CareTech is one of the UK's leading providers of specialist social care and education services. For over 30 years, we have delivered high-quality, person-centred support to individuals with complex needs. Led by founders Haroon and Farouq Sheikh, CareTech continues to provide long-term stability, continuity, and a deep commitment to the people we support.

CareTech Community Services is proud to be a Disability Confident Leader.

Apply Today

Join a friendly and empowering organisation that is passionate about making a difference and creating Extraordinary Days, Every Day.

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days.

Some roles may require male or female employees only where this is a genuine occupational requirement in accordance with the Equality Act 2010.

Strictly no agencies.

Y Felinheli, Gwynedd - Team Leader [SYS-27221]