Deputy Manager

Role Description

Deputy Manager – Adults Residential Services

Location: Telford, Hadley
Salary: £14.79 per hour
Hours: Full Time
Contract: Fixed Term (Maternity Cover) 

Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role.

Make Extraordinary Days, Every Day

At CareTech, we believe every person deserves the opportunity to live a fulfilling and meaningful life. We are committed to delivering exceptional care and support that is person-centred, empowering, respectful and outcome-focused.

We are currently seeking an experienced and passionate Deputy Manager to join our Adult Services team. This is an exciting opportunity for a motivated leader who is committed to delivering high-quality care and achieving positive outcomes for adults with learning disabilities, autism and mental health needs.

As Deputy Manager, you will play a key leadership role within the service, supporting the Registered Manager in the day-to-day operation of the home and taking responsibility for the service in their absence.

About the Role

As Deputy Manager, you will lead by example, ensuring the delivery of safe, effective and person-centred support that enables individuals to achieve their goals and maximise their independence.

Working closely with the Registered Manager, you will oversee quality, workforce development and operational performance while creating a positive environment where both colleagues and the people we support can thrive.

You will help foster a culture where meaningful relationships, dignity, choice and respect are at the heart of everything we do.

Key Responsibilities Quality & Compliance

• Support the overall leadership and management of the service.
• Take accountability for the service in the absence of the Registered Manager.
• Ensure compliance with CQC, company policies and all relevant legislative requirements.
• Monitor quality assurance processes and service performance.
• Promote person-centred care that reflects individual needs, aspirations and outcomes.
• Ensure care plans, risk assessments and records are accurate, up to date and compliant.
• Maintain a safe environment through effective risk management and health and safety practices.
• Support individuals both within the service and in the wider community.

Leadership & People Management

• Lead, motivate and inspire a team of support professionals.
• Manage staff performance, attendance and professional development.
• Deliver meaningful supervision and support staff wellbeing.
• Participate in recruitment, selection and onboarding of new colleagues.
• Mentor and coach team members to achieve excellence in practice.
• Promote a culture of inclusion, dignity, respect and continuous improvement.
• Ensure staff receive mandatory training and remain compliant with organisational requirements.

Financial & Operational Management

• Support effective budget management and resource allocation.
• Monitor operational performance and contribute to monthly reporting.
• Identify opportunities for service improvement and efficiencies.
• Oversee and manage service users' finances in accordance with company policies and procedures.

About You

We are looking for an individual who is passionate about delivering outstanding care and developing high-performing teams.

Essential Requirements

• Level 4 Health & Social Care qualification (or working towards).
• Experience within health and social care services supporting adults with learning disabilities, autism and/or mental health needs.
• Previous experience of staff supervision, leadership and performance management.
• Experience of recruitment, induction and staff development.
• Strong organisational and prioritisation skills.
• Excellent communication skills, both written and verbal.
• Competent IT skills, including Microsoft Office applications.
• Ability to produce accurate reports and maintain high-quality records.

Personal Attributes

• Passionate about making a positive difference in people's lives.
• Person-centred and values-driven.
• Ethical, compassionate and professional.
• Calm and resilient under pressure.
• Positive, proactive and solutions-focused.
• A role model for quality, accountability and integrity.

What We Offer

• Recommend A Friend Bonus
• Free DBS Check
• Blue Light Card
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
• CareTech Foundation - Opportunity to apply for family and friend’s grant

Our Values

• Friendly
• Positive
• Innovative
• Empowering
• Person-Centred

Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.

About CareTech

Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK.  The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs.  The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal commitment to the people we support.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.

Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days.

Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.

Strictly no agencies

Telford - Deputy Manager [SYS-26483]